Q: Will my package be left at my door?

A: All orders containing Primers or ammunition will have a Signature Requirement upon delivery. If you are unable to receive and sign for your package(s) upon delivery, it will be shipped to a nearby depot or tell us how you want it delivered to you at your convenience.

Q: How long does it take for orders to ship out?

A: Most orders will ship within 1-3 business days, with a few exceptions:

• If there is a Restricted item in your order, there will be a delay while we initiate and wait for the transfer from the CFO of your province. Transfer times vary by province and are not a prescribed amount of time. Your order will ship out promptly after the transfer approval is received.
• If there is a Non-Restricted item in your order, we are required to obtain a Reference # from the CFO prior to shipping. orders will ship within 1-7 business days.
• If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
• During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.

Q: Do you offer free shipping?

A: We do offer free shipping for first time buyers

Q: Can I cancel an order before it ships?

A: Our goal is to ship every order out as quickly as possible. Regretfully, we are rarely able to cancel an order once processing has begun on it.

• For orders placed during non-operating hours, use the (?) Help button at the bottom right to request a cancellation and we’ll do our best to halt it.
• Orders with firearms require additional procedures and can sometimes be delayed for days or more. Cancellations during the processing period will have a 10% re-stocking fee applied.
• Orders that have shipped can be returned by refusing the parcel(s) upon delivery. A refund will be provided for the product(s). A re-stocking fee may apply.

Q: My package was “Returned to Sender”. What happens now?

A: If you’d like your order re-shipped, just click the (?) Help button at the bottom right and leave us a message.

• Otherwise, upon the parcel’s return, the product(s) in the order will automatically be refunded.
• Shipping fees will apply for unclaimed packages and incorrect addresses.

Q: Can I add items to an already placed order?

A: No. We are unable to facilitate this request.

Q: How are reloading items and ammunition shipped? Can they be shipped together?

A: Primer’s and ammunition ship discretely with no visible identifying markings, much like anything else. They cannot be shipped in the same box. For orders that have both:

• Order will ship in multiple packages. You will receive one tracking for both.
• Your Orders will be ship through CANADA POST. Ammunition through UPS. Any other products will be included in one or the other.
• Ammunition ship with a delay due to the additional requirements with the CFO. The Ammunition may ship several days after the rest of your order. You’ll receive a tracking link for the item when it ships out.

Q: Can I choose the courier?

A: Sometimes. It depends on the order.

• UPS is required for AMMUNITION, POWDER, AND PRIMERS, and these must be shipped to a physical address.
• When required, the chosen courier will be automatically changed during order processing.

Q: Can I ship to any address?

A: Yes, but some conditions apply:

• AMMUNITION: Any address will suffice in most cases. However, if the shipping and PAL address have a significant discrepancy (ie. different provinces), you may be contacted to confirm your identity/intent prior to shipping.

Q: Do you ship to the USA?

A: Yes We di ship to a few States 

Q: How are shipping rates calculated?

A: Shipping rates are a function of weight, distance and accessibility. The heavier, further, and more remote the order and delivery address is, the higher the shipping rate will be, and vice versa. Shipping rates are determined by each courier.

Q: Do you offer delivery time guarantees?

A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.

Q: Can you ship to remote locations?

A: Best practice is to contact the courier directly to confirm their ability to deliver to your location. If you place an order and it is returned to us because your location was unreachable, your shipping fees will not be refunded.

Q: I received a tracking number in my shipping confirmation e-mail but no tracking information is available for my order. What is happening with my order?

A: The shipping confirmation email is sent after the order is packed and ready to be picked up by the courier. You may receive your tracking before the parcel is actually shipped out.

• Packages are scanned each time they change hands in the mail stream, and each scan triggers a tracking update shortly after.
• Please allow up to 1 business day for the tracking to update. Your parcel is likely waiting to be picked up or waiting for a tracking update in their system.
• If you see no tracking updates after a full business day, please contact us. We would be happy to follow up on it for you.

Q: What happens if my package is lost in transit? Will I receive a refund?

A: In the rarest of occasions, packages can get lost in transit. There are a few measures we will take up with the courier to resolve the issue first. Please e-mail shipping@maplereloadinghub.com if you think your package has been lost.

In the event that all measures have been exhausted and your package is determined to be lost, you will receive a full refund on your order.